Privacy Notice

Qavren respects your privacy and is committed to protecting personal information. This Privacy Notice explains how we collect, use, store, and protect information when you visit our website, contact us, request a demonstration, or use our services.

Information we collect

We may collect the following types of information:

• Contact information, such as your name, business email address, phone number, company name, and job title.
• Enquiry information, such as information you provide when requesting a demo, submitting a form, or contacting us.
• Website usage information, such as pages visited, browser type, device information, IP address, and cookie preferences.
• Customer project information, where supplied through our platform or services, such as workshop transcripts, questionnaires, requirements, delivery documents, fit-gap inputs, and related project artefacts.
• Commercial information, such as your organisation’s requirements, project scope, and implementation interests.

How we use information

We use information to:

• Respond to enquiries and demo requests.
• Provide, operate, and improve our website and services.
• Assess customer requirements and prepare proposals.
• Deliver Qavren platform functionality.
• Generate, structure, and support review of ERP delivery artefacts.
• Maintain security, auditability, and service performance.
• Comply with legal, regulatory, and contractual obligations.
• Send relevant business communications where permitted.

Use of AI and customer project data

Where Qavren processes customer project data, it does so to provide the agreed service. This may include using AI-enabled workflows to help generate structured requirements, fit-gap assessments, summaries, recommendations, and delivery artefacts.

Qavren is designed with human validation in mind. AI-generated outputs should be reviewed and approved by authorised users before being relied on for project decisions or delivery execution.

Customer project data is processed to provide the Qavren service and is not used to train public AI models unless expressly agreed in writing.

Sharing information

We may share information with:

• Cloud hosting and infrastructure providers.
• AI, analytics, and application service providers used to operate Qavren.
• Professional advisers, such as legal, accounting, or security advisers.
• Implementation partners where required to deliver services.
• Regulators, authorities, or third parties where legally required.

We do not sell personal information.

International transfers

Where information is transferred across borders, we take steps designed to protect it in accordance with applicable legal and contractual requirements.

Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Notice, unless a longer retention period is required by law, contract, audit, or legitimate business need.

Customer project data retention is governed by the relevant customer agreement, data processing terms, or agreed project retention schedule.

Security

We use appropriate technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

No system can be guaranteed to be completely secure, but Qavren is designed to support controlled access, auditability, and enterprise governance.

Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or request portability of your personal information.

To exercise privacy rights, please contact us through the Contact Us page on this website or write to us at the address listed above.

Changes to this notice

We may update this Privacy Notice from time to time. The latest version will be published on this page.